Terms & Conditions – Thokmandy

Welcome to Thokmandy.com. These Terms & Conditions (“Terms”) govern your access to and use of the Thokmandy website, marketplace, products, services, and related features.

By accessing, browsing, registering an account, or placing an order through Thokmandy.com, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Thokmandy

Thokmandy is an online marketplace that allows customers to discover and purchase food, grocery, agricultural, natural, traditional, and other products offered through the platform.

Products may be supplied by Thokmandy, third-party sellers, suppliers, manufacturers, or brands.

Where a product is supplied by a third-party seller, the relevant seller may be responsible for the product’s specifications, availability, packaging, and fulfillment, subject to Thokmandy’s policies.

2. Age Requirement

You must be at least 18 years old to create an account, place an order, or enter into a legally binding transaction through Thokmandy.

If you are under 18 years of age, you may use Thokmandy only with the involvement, supervision, and permission of a parent or legal guardian.

By placing an order, you confirm that:

• You are at least 18 years old; or
• You are using the platform under the supervision and authorization of your parent or legal guardian.

Parents or legal guardians are responsible for purchases made by minors under their supervision.

3. Acceptance of Terms

By using Thokmandy.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our other applicable policies, including our:

• Privacy Policy
• Refund & Return Policy
• Shipping & Delivery Policy
• Cookie Policy
• Other policies displayed on Thokmandy.com

These policies form part of these Terms where applicable.

4. User Accounts

Certain features may require you to create an account.

You agree to:

• Provide accurate and complete information.
• Keep your account information up to date.
• Keep your password and account credentials secure.
• Not share your account credentials with unauthorized persons.
• Notify us if you believe your account has been accessed without authorization.

You are responsible for activities conducted through your account.

Thokmandy reserves the right to suspend or terminate an account if we believe it has been used fraudulently, unlawfully, or in violation of these Terms.

5. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, ingredients, sizes, weights, and other information displayed on the website are accurate.

However, minor differences may occur between product images and the actual product due to packaging changes, screen settings, manufacturer updates, or other circumstances.

Customers should review the product information and packaging before use.

6. Prices and Availability

Product prices displayed on Thokmandy.com may change from time to time.

We reserve the right to:

• Change product prices.
• Modify promotions and discounts.
• Correct pricing or listing errors.
• Update product availability.
• Remove products from the website.

If an obvious pricing or listing error occurs, Thokmandy may cancel the affected order and, where applicable, refund any payment already received.

7. Placing an Order

When you place an order through Thokmandy, you are submitting a request to purchase the selected products.

An order may be subject to confirmation based on:

• Product availability
• Customer information
• Delivery location
• Payment confirmation
• Pricing accuracy
• Other applicable circumstances

Thokmandy reserves the right to cancel or refuse an order where reasonably necessary.

8. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible and our Refund & Return Policy may apply.

Thokmandy may also cancel an order because of:

• Product unavailability
• Incorrect pricing
• Incorrect or incomplete customer information
• Delivery limitations
• Suspected fraud or misuse
• Other circumstances beyond our reasonable control

9. Payment

Thokmandy may offer different payment methods, including:

• Cash on Delivery (COD)
• Online payment
• Other payment methods displayed during checkout

Payment methods may vary depending on location, product, order value, and availability.

You agree to provide accurate payment and billing information where required.

10. Delivery

Thokmandy aims to deliver orders within the estimated delivery period shown during checkout or communicated after order confirmation.

Delivery times may vary because of:

• Customer location
• Courier delays
• Weather conditions
• Public holidays
• Product availability
• Incorrect delivery information
• Other circumstances beyond our reasonable control

Thokmandy is not responsible for delays caused by circumstances outside our reasonable control.

11. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers may generally request an eligible return or refund within 6 days from the date of delivery.

Products must meet the applicable return conditions.

For complete details, please review our Refund & Return Policy.

12. Customer Responsibilities

Customers agree not to:

• Provide false or misleading information.
• Use Thokmandy for illegal purposes.
• Attempt to commit fraud.
• Abuse refund or return policies.
• Place fraudulent or unauthorized orders.
• Attempt to interfere with the website.
• Upload malicious software or harmful content.
• Attempt to gain unauthorized access to Thokmandy’s systems.
• Use the platform in a way that may harm Thokmandy, its customers, sellers, or partners.

13. Intellectual Property

Unless otherwise stated, the content available on Thokmandy.com, including:

• Logos
• Brand names
• Website design
• Text
• Graphics
• Images
• Product descriptions
• Software
• Website functionality

may be owned by or licensed to Thokmandy or its respective content providers.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit Thokmandy’s content without prior written permission, except where permitted by applicable law.

14. Third-Party Sellers and Brands

Thokmandy may operate as a marketplace containing products supplied by different sellers, manufacturers, and brands.

Individual sellers may be responsible for certain aspects of their products, including product information, stock, packaging, warranties, and fulfillment, subject to Thokmandy’s marketplace policies.

Customers should review the information provided on the relevant product page before purchasing.

15. Product Safety

Customers are responsible for reading product labels, instructions, warnings, ingredients, and usage information before using a product.

If you have allergies, dietary restrictions, medical conditions, or other specific requirements, you should verify the product information before purchasing or consuming the product.

Thokmandy does not provide medical advice through its product listings.

16. Promotions and Discounts

Thokmandy may offer promotional campaigns, discounts, coupons, bundles, and other special offers.

Promotions may have additional terms, including:

• Start and end dates
• Quantity limitations
• Product restrictions
• Customer eligibility requirements

Thokmandy reserves the right to modify or terminate promotions where necessary.

17. Website Availability

We aim to keep Thokmandy.com available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Free from technical errors
• Free from bugs or security vulnerabilities
• Compatible with every device or browser

The website may occasionally be unavailable because of maintenance, technical issues, updates, or circumstances beyond our control.

18. Limitation of Liability

To the extent permitted by applicable law, Thokmandy shall not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any legal rights or protections that cannot lawfully be excluded under applicable law.

19. Fraud and Abuse

Thokmandy may investigate suspicious transactions, fraudulent activity, abuse of promotional offers, repeated unreasonable refund requests, or other misuse of the platform.

Where appropriate, we may:

• Cancel orders
• Restrict transactions
• Suspend accounts
• Terminate accounts
• Take other lawful action

20. Changes to These Terms

Thokmandy may update or modify these Terms from time to time.

When changes are made, the updated version will be published on this page with a revised effective or updated date.

Your continued use of Thokmandy.com after changes are published may constitute acceptance of the updated Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the Islamic Republic of Pakistan.

Any disputes shall be handled in accordance with applicable Pakistani law and the jurisdiction of the competent courts.

22. Contact Us

If you have questions about these Terms & Conditions, please contact Thokmandy through the contact information provided on our website.

Thokmandy
Website: Thokmandy.com

Important Notice

By using Thokmandy.com, creating an account, or placing an order, you confirm that you have read and agreed to these Terms & Conditions.

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