Privacy Policy
At Thokmandy, we respect your privacy and are committed to protecting the information you provide when using our website and services.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit or use Thokmandy.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Thokmandy is an online marketplace where customers can discover and purchase food, grocery, agricultural, natural, traditional, and other products from different sellers, suppliers, and brands.
2. Information We Collect
Depending on how you use our website, we may collect information that you voluntarily provide, such as:
- Name
- Email address
- Phone number
- Delivery information
- Account information
- Order information
- Information provided when contacting customer support
- Reviews, comments, or other information you voluntarily submit
We collect information only when reasonably necessary to provide and improve our services.
3. Information Collected Automatically
When you visit Thokmandy.com, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
This information may be used for website security, analytics, troubleshooting, and improving the user experience.
4. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Arrange product delivery
- Manage customer accounts
- Process payments
- Provide customer support
- Handle returns, refunds, and exchanges
- Communicate with customers regarding their orders
- Improve our website and services
- Prevent fraud and unauthorized activity
- Maintain website security
- Understand website usage and improve performance
- Comply with applicable legal requirements
5. Cookies
Thokmandy.com may use cookies and similar technologies to provide essential website functionality and improve your experience.
Cookies may be used to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember preferences
- Improve website functionality
- Understand website usage
- Improve website performance
- Support security and fraud prevention
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Shopping Cart and Account Information
When you use shopping and account features on Thokmandy, certain information may be stored to allow the website to provide these services.
This may include:
- Account details
- Shopping cart information
- Order history
- Saved preferences
- Login/session information
We use this information to provide a smoother shopping experience and manage your orders.
7. Payment Information
When you make a payment through Thokmandy, payment information may be processed by the applicable payment provider.
Thokmandy may receive information necessary to confirm the transaction, such as payment status or transaction details.
Payment providers may process your information according to their own privacy policies and security practices.
8. Order and Delivery Information
When you place an order, we use the information necessary to process and deliver that order.
Relevant information may be shared with delivery companies, logistics providers, sellers, suppliers, or other service providers involved in fulfilling your order.
Only information reasonably necessary to fulfill the relevant service should be shared.
9. Reviews and Comments
If you submit a review, comment, or other content to Thokmandy, the information you provide may be displayed publicly where the relevant website feature allows it.
Please avoid including sensitive or unnecessary personal information in public reviews or comments.
We may also process technical information associated with comments or reviews for security and spam prevention.
10. Third-Party Services
Thokmandy may use third-party services to support website functionality and operations.
These services may include providers for:
- Payment processing
- Website hosting
- Delivery and logistics
- Website analytics
- Security and fraud prevention
- Email or messaging
- Advertising and marketing
- Other website-related services
Third-party providers may process information according to their own privacy policies.
11. Embedded Content
Some pages on Thokmandy may contain content provided by third-party websites, such as videos, images, maps, social media content, or other external content.
Third-party content may use cookies or collect information according to the privacy practices of the third-party provider.
12. Who We Share Information With
We may share information when reasonably necessary to operate Thokmandy and provide our services.
This may include sharing information with:
- Payment service providers
- Delivery and logistics providers
- Sellers and suppliers involved in fulfilling orders
- Website and hosting service providers
- Security and fraud-prevention providers
- Analytics and technology providers
- Communication service providers
- Government authorities where required by law
We do not sell personal information to third parties simply for the purpose of selling personal data.
13. How Long We Keep Information
We retain information for as long as reasonably necessary to provide our services, manage orders and accounts, maintain business records, prevent fraud, resolve disputes, and meet applicable legal or regulatory requirements.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.
14. How We Protect Your Information
We use reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website or internet transmission can be guaranteed to be completely secure.
15. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request information about how your information is used
- Withdraw consent where applicable
- Opt out of certain marketing communications
Some information may need to be retained when required for legal, security, accounting, or other legitimate purposes.
16. Children’s Privacy
Thokmandy is intended for users who are 18 years of age or older for account registration and purchasing products.
Users under 18 may use the website only with the involvement and supervision of a parent or legal guardian.
We do not knowingly collect unnecessary personal information from children.
17. Marketing Communications
Where permitted by applicable law, Thokmandy may send information about products, offers, promotions, discounts, and services.
You may opt out of promotional communications where an unsubscribe option is provided.
Transactional communications, such as order confirmations, delivery updates, and important account notifications, may still be sent when necessary.
18. Fraud and Security
We may use information to detect, investigate, and prevent:
- Fraudulent transactions
- Unauthorized account access
- Suspicious activity
- Payment abuse
- Abuse of promotions or refunds
- Website security threats
This may involve analyzing relevant technical, account, and transaction information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable legal requirements.
Any changes will be published on this page, together with an updated effective date.
20. Contact
If you have questions or requests regarding this Privacy Policy, please use the contact methods provided on our Contact Us page.
We are committed to handling customer information responsibly and protecting your privacy while you use Thokmandy.com.
Visitor comments may be checked through an automated spam detection service.
