Refund & Return Policy

At Thokmandy, we want our customers to have a safe and satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible to request a return or refund in accordance with the policy below.

1. 6-Day Return & Refund Period

Customers may request a return or refund within 6 days from the date the order is delivered.

After 6 days, we may not be able to accept a return or refund request unless there are exceptional circumstances or the product is covered by a specific warranty or guarantee.

2. Eligible Reasons for Return or Refund

A return or refund request may be accepted if:

• You received the wrong product.
• The product was damaged during delivery.
• The product is defective or unusable upon arrival.
• The product received is significantly different from the product description.
• The product is missing from the package or there is an issue with the delivered order.

Eligibility may vary depending on the product and supplier.

3. Product Condition for Returns

To be eligible for a return, the product should generally be:

• Unused and in its original condition.
• In its original packaging.
• Complete with labels, accessories, and other included items.
• Accompanied by the order details or proof of purchase.

For food, grocery, personal-care, and other consumable products, returns may be subject to additional conditions for health and safety reasons.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and within 6 days of delivery.

We may ask you to provide:

• Order number
• Photos or videos of the product
• Photos of the packaging
• Description of the issue

This information helps us investigate the issue and process your request efficiently.

5. Refund Process

Once your return or refund request is received, Thokmandy may review the request and determine whether it qualifies under this policy.

If your refund is approved, the refund will be processed using the applicable payment method.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.

The time required for the refund to reach you may depend on the payment provider or banking system.

6. Replacement Instead of Refund

Depending on product availability, Thokmandy may offer a replacement instead of a refund for products that are damaged, defective, or incorrectly delivered.

If the replacement product is unavailable, a refund may be offered where applicable.

7. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, freshness, or other restrictions.

These may include:

• Opened or used food products
• Perishable products
• Products with broken or damaged seals
• Personal-care or hygiene products that have been opened
• Products that have been altered, used, or damaged after delivery
• Products specifically marked as non-returnable

Any product-specific return restrictions will be mentioned on the relevant product page where applicable.

8. Change of Mind

If you simply change your mind after purchasing a product, the return may only be accepted if the product is eligible for return and remains unused, unopened, and in its original condition.

Return eligibility may vary by product category.

9. Return Shipping

If the return is due to an error on our part, such as receiving a wrong or damaged product, Thokmandy may arrange or cover the applicable return shipping cost.

If a return is requested for another reason, the customer may be responsible for applicable return shipping charges.

10. How to Request a Return or Refund

To request a return or refund, please contact Thokmandy customer support within 6 days of receiving your order.

Please provide:

Order Number:
Customer Name:
Product Name:
Reason for Return/Refund:
Photos/Videos, if applicable:

Our team will review your request and provide the next steps.

11. Refund Approval

Submitting a refund request does not automatically guarantee approval.

All refund and return requests are reviewed according to this policy, the condition of the product, and the circumstances of the order.

Thokmandy reserves the right to reject requests that do not meet the requirements of this policy or where there is evidence of misuse, fraud, or customer-caused damage.

12. Contact Us

If you have any questions about our Refund & Return Policy or need assistance with an order, please contact the Thokmandy customer support team.

Thokmandy
Website: Thokmandy.com

We are committed to resolving genuine customer concerns fairly and providing a smooth shopping experience.

Important

Please contact us within 6 days of receiving your order if you wish to request a return or refund.